Limited Warranty

Limited Warranty

READY-TO-ASSEMBLE STEP LIMITED WARRANTY 


Universal Step warrants to the original purchaser at the original site of delivery with proof of purchase that when subject to normal residential use, the ready-to-assemble structure shall be free from defects in workmanship and materials and has a lifetime limited structural warranty and a two – year surface finish warranty, subject to limitations and disclaimers set forth below. Concrete steps shall have a 5-year structural warranty, subject to limitations and disclaimers set forth below.  Limestone treads shall be free from defects in workmanship and materials.

Universal Step obligation under this warranty is limited to repair or replacement, at our option, of the product during the warranty period. Warranty does not cover labor to remove or install materials and does cover the cost of shipping replacement product. The extent of any liability of Universal Step under this warranty is limited to repair or replacement.

The warranty period is not extended by such repair or replacement. Universal Step’s manufacturing process has been designed to imitate and re – imagine real stone and other aesthetic surfaces. These surfaces may contain small air holes, surface cracks, and surface anomalies as part of the surface aesthetics and these are not considered manufacturing defects.

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DISCLAIMER

Without limiting anything else in this document, Universal Step disclaims and assumes no liability for:

  • Products damaged by accident, negligence, misuse, abuse, fire, flood, improper installation, acts of God, neglect, corrosion, alteration or customization, improper maintenance or cleaning, modification, mishandling or not following care instructions

  • Discoloration or deterioration due to airborne contaminates, contact with any chemicals or paint, staining or oxidation, or due to high heat

  • Changes in product appearance caused by normal weathering, such as exposure to sun light, rain and extremes of weather and atmosphere

  • Product sold or shipped outside the continental United States and Canada

  • Invoices that have not been paid in full